“QUALITY THAT DRIVES KEY MEASURES”
Quality management is the most effective tool to manage performance. It provides the insight that tells you why specific results are happening. It is critical to building the right solutions.
Getting the right solutions depends upon your quality program. A well designed quality program supported by the right software tools gives you:
- Improved accuracy
- Reduced cycle time
- Increased productivity
- Lower expenses
- Higher customer retention
Be sure your quality management program matches its potential. Costly technology that isn’t flexible often limits QM to compliance reviewing. Dynamic quality management programs and tools take you beyond this, tying your quality outcomes to your key operating results. They trace sources of issues to people, processes, procedures and technology.
ClaimsOptions® combines more than 50 years of operations management, process leadership, technology development and quality improvement experience. We create solutions that bring quality management into a key strategic and analytical role. Our experience allows us to identify the most successful approaches to leveraging better performance. We work with our clients to implement technology and quality management approaches that produce results.
The Observer series, including ClaimsObserver®, UnderwritingObserver™ and CallCenterObserver™ are quality management applications from ClaimsOptions. They give you an easy to use but powerful solution. They feature:
- Industry leading quality management and reporting tools
- Cost effective SaaS approach - all you need is a browser to enjoy the power of the cloud
- Flexible AgileForms that you create and manage
- Real time reports on quality
- Reporting combines quality and other key measures for root cause insight into performance.
We go beyond the technology when you need us. Our professional services are designed to help you maximize the benefits of a solid quality management approach. For companies that wish to move beyond compliance audits to drive all key measures, we offer the following services:
- Quality Program Design
- Reporting and Analysis Design
- Strategic Planning and Implementation
- Training Program Development and Delivery
- Independent Audits and Quality Event Hosting