ClaimsOptions was founded by quality professionals who saw a need for better tools for quality data collection and analysis at a fair price.
Dave Young - Dave has over 30 years experience in the auto, health and disability insurance claims business. His consulting expertise includes managing large audit projects and design and implementation of business processes, quality management programs and training. A specialist in quality management and claims audit, he has been a senior manager responsible for audit program and quality systems development. His experience also includes leadership in claims operations management, including property damage, injury large loss and litigation.
Jim Kaiser - Jim has over 30 years experience in Claims. His consulting and leadership experience includes design and implementation of processes, claims reporting systems, quality management and training. He has held a number of claims operations leadership roles leading regional and national claims operations. In these roles he implemented vehicle repair networks, training programs and claims reporting systems. His process roles have ranged from corporate claims strategy development to claims technology planning. In these roles he lead the business requirements for claims systems and other claims technologies and supported strategic project management.
Clark Thyng - Clark has over 30 years in experience in leadership positions in the auto and health insurance industries as well as in local government. His experience includes managing claims organizations, conducting audits, consulting on claims practices as well as working with customers to design and deploy review forms and high impact reports. He has project managed culture change, coached individuals for improved leadership performance, led claims process improvement and enhanced customer service. He has conducted extensive audits in both the insurance and governmental fields delivering high value results and insight.